Posts Tagged ‘MOTIVATION’

Do your jobLast month I think I was a little bit too cryptic in the title of my newsletter. So this month I’ll be a little more Direct.

If you want to keep your job, get promoted, build your business and have happy customers all you have to do is – do your job.

I seemed to have hit a nerve in the Happyology keynote, when I tell people if they wish to be happy at work and have a happy manager all they have to do is – their job.

Recently after a talk the MD of a large construction company thanked me for my presentation. He had just realised that he and his co-directors had spent the most part of the past year doing nothing more than setting up policies and procedures to ensure that people, just do their jobs.

People complain that we have no leadership, yet when walking into most companies you will find instead of leading, leaders are spending most of their time chastising, disciplining, negotiating with labour, the unions and sitting at the CCMA fighting with people who didn’t do their job. Imagine if that time was actually spent leading the company to new horizons!

I realised just the other day while watching Man United losing to Swansea that the reason they lost was because someone didn’t do his job. His job was to mark a player. He didn’t do his job. The opposition scored and United lost. It’s really the same with any sport, let’s see how the Boks do their jobs in England this month.

So whether it’s textbooks not getting delivered to children in rural areas, no supplies on hospital shelves or no nurses to deliver babies – someone just didn’t do their job.

Getting a divorce? Someone is not doing his job. Someone is not doing her job. Let’s face it when we sign up for a marriage it’s basically a job. The employment contract is pretty simple and read out and agreed to before God and all of your relatives, and hers.

Generally the holy guy will ask you in your position as wife / husband if you will have this woman / man to be your wife / husband, to live together in holy marriage? Will you love her / him, comfort her / him, honor, and keep her / him in sickness and in health, and forsaking all others, be faithful to her / him as long as you both shall live? You reply an emphatic “I will!”, and with that the employment contract is sealed.

For the most part and especially in the beginning it’s a fun job. There is the caring job, the listening job, the sharing job, the time and attention job, a few fun jobs, and all the other jobs that go into running a successful marriage. But then someone stops doing their job or just some of the jobs. That’s why I honestly believe that a more complete job description should accompany all marriage certificates. So when someone stops doing their job (the way they did them before the nuptials) they are in breach of contract and they can be called on to be accountable.

I was once asked if I could record clever messages for a call centre so that the customers would be occupied whilst on hold and waiting for the phone to be answered. My reply was simple; just answer the phone and help the customer immediately. In other words just do your job. Don’t make excuses as to why it can’t be done. Don’t tell me that I don’t realise (I love it when people tell me real-lies), and please don’t try and rationalize (tell me the rational-lies).

one jobYou accepted a job and the responsibility. You said “I will do the job”. So do the job! Don’t do it half, don’t do most of it, and don’t have good intentions or mean to do the job – just do your job.

I love the words of Vince Lombardi when he said, “Winning is an all-time thing. You don’t do things right once in awhile you do them right all the time.”

At this point I can see most managers and business owners are literally giving me a standing ovation and offering me s3xu4l favours. But before you hit the send button forwarding this message on to all the section heads to disseminate these words of wisdom, depth and philosophical amazing–ment at the next staff meeting, let’s not get ahead of ourselves shall we!

If you were doing your job your little minions would be doing theirs! People generally don’t do their jobs because there are no consequences. People complain about staff not being accountable and responsible. Lovely words, nice things to say around the boardroom or as a keynote at the company conference.  BUT …

What makes people accountable and responsible, is knowing that consequences are real and dealt out firmly, fairly and consistently!   

Read that again!

passive aggressiveMost leaders and managers should rather go and make chocolate or watches because they are too afraid of holding anybody accountable and they avoid conflict like the Swiss! Research tells us that 80% of people in any form of leadership capacity will avoid conflict and tolerate poor performance instead of confronting it head-on. Half of people in organisations will just merely work around the nonperformance. Non-performing people create a culture of frustration, anger and disappointment. It also creates one person who will be called upon not only to do their own jobs but to continuously do the job of the others who do not perform. In South Africa I think they’re called “the Kippie or “Kippie the ….”

There are really three basic messages here today:

  1. Do your job
  2. If you are any form of leader do your job, by getting others do their jobs
  3. Hold them accountable & make them responsible

Stop asking me to tell people to be accountable and responsible at your conference. Stop telling people to be accountable and responsible. Hold them accountable and responsible and you will have accountable and responsible people who do their jobs. If the people on the floor are not performing it’s because the manager is not performing. If the manager is not doing his job it’s because his director is not doing his job. This goes on and on until you find where the buck stops. And it normally stops at the person asking other people to be accountable and responsible for their jobs!

Life really isn’t that complicated. Just do your job. Nothing more, nothing less.

Have a great month, now that you’ve wasted 15 minutes reading this nonsense,

Go Do Your Job!

So what do you do when all that you know, and believe in and have based all life actions on – no longer applies? In fact it never really did apply. What happens when traditional wisdom fails and rules you once believed to be infallible – fail?RULES.jpeg

When I grew up I was made to believe and I was taught that if you behave, listen and do what you are told you will be loved, liked and accepted. I followed the rules only to find that I was sent to boarding school at the age of five because the other kids in the area were misbehaving and my parents were tired of us being blamed. So they sent us away. I had followed all the rules, I was a good little boy and yet I was punished for other people’s behaviour.  At the age of seven I was marched into the staff room of Mondeor Primary School to receive three of the best, from the principal, Mr. De Kock (remember when they used to issue beatings at school?). My crime – I happened to be present on a public bus at the same time older boys from another school were spitting out of the windows on the upper level.  All of the boys, who happened to be on that bus and in a Mondeor Primary uniform, were physically assaulted by a grown man with a flexible stick. I was physically beaten for something I had no knowledge of and did not do.

So I learned that being good and listening doesn’t always equal love and acceptance.  In fact in many cases the opposite happens.

We all had rules, and beliefs that we lived by, and for a long time they actually seemed logical.

  •  Study at school; get a degree and you’ll get a good job
  • Exercise and you will lose weight
  • Eat correctly and you will be slim
  • Look for the good in people and they will surprise you
  • Woman love men who are kind, considerate, treat them well and are gentlemen

What happens when the exact opposite occurs in direct contradiction to the beliefs and laws we have believed in, some of which may have worked in the past?

  • I’ve learnt that studying is not a guarantee to a good job, good life or security. Tell that to the thousands of qualified doctors selling insurance or Amway, or the LLB law graduate working in his dads engineering plant. What you do with the knowledge, how you apply it, and who you know is the key. They should have taught us how to network and how to build relationships.  More importantly they should have helped us find our passion; motivated us to study and then how to apply it.
  • To lose weight stop eating sugar and bread and exercise daily. No! All this does is make you a dull person who says no to good food and spends his time peddling on a bicycle in a gym that doesn’t go anywhere. Exercising and eating correctly is a myth after you reach the age of 45. You can train every other day (as I have) for 12 years, eat salad and swear off donuts, chocolates, bread and all tasty food but you still actually put weight on every year. Ask any 40-year-old if eating correctly makes a micro-gram of difference. When you hit 40, the game changes. Just thinking about a milk tart puts half a kilo to your butt. The older you get the harder it is to stay healthy and in shape, and most 50-year-old with fantastic bodies are on some kind of drug or growth hormone and they love plastic surgery.
  • As for looking for the good in people – People will surprise you if you are dumb enough to only look for the good. I promise you their bad side is waiting for some “look for the good” person to sucker punch you and your business into failing.
  • Women do love kind, gentleman who treat them right! But how come is it then that all the ill-mannered, rude, selfish, couldn’t give a damn men get and have more pretty woman then people who don’t bother to vote? (That’s about 14 million people-in case you’re wondering). Ask most honest woman and they will tell you that a good man is great but bad boys drive them wild.  Women are attracted to kindness and manners but they are mad about alpha males. “All of them?” You might ask. No, not all, only about 70% and the other 30% are probably lying or who have learnt the hard way that a bad boy becomes a bad man who takes it out on a good woman.

The truth is that most of the rules and beliefs we are taught are merely idealistic fairy tales that we should strive for and try to achieve in our lives. Real-life however is not like that and the rules as you’ve been taught them; well they’re pretty slippery. This may sound like a middle-aged crisis rant, but it’s really not. I wish someone had told me about the fairy tale laws and then the real-life laws when I was younger. Hell I wish I could meet a 70-year-old street-smart person now to tell me about what to expect for the next 25 years. Here are a few actual rules.

  • Life is not fair!  Who said it was? Life can be tough or beautiful it’s all up to you, but know that pain is a big part of life, and life is messy. Marriage, kids, business, careers, health, relationships are all part of life so they are all messy and no one-size fits all.
  • People are honest! Nah! People will lie, steal, cheat and promise you anything based on their agenda. And everyone has an agenda and most people want something from you. Ask Dr Greg House who says – “everyone lies”.
  • People are basically good they just don’t know it. But people have issues and everyone wants something from you. Trust me! Very few people will come into your life wanting to help you and make your life better, richer and stronger without wanting something in return.
  • Be careful what you think and say. Nonsense! What you do is the only thing that really counts. You are judged on your actions not on your thoughts. Thanks goodness for that – if I was judged by my thoughts I would have been in prison years ago. Your actions speak louder than anything you could possibly say. Everyone has an opinion and the opinionated ones, the critics, the “devil’s advocates” talk, condemn and are the first to criticize and mouth-off. Anyone can say they care and that they love you but it’s the people who pitch up, and who have your back that really love you.
  • Love is forever. No! Love is an action. If you want it to last forever you have to work on it and demonstrate it every day. It’s what you do that matters. And here’s the bad news – if the person you love has issues it really doesn’t matter what you do.
  • All people are basically good. Nope! Some people are mean and cruel and some people are nice. Keep the kind ones.
  • Try and find your soul mate. No such thing. No one can complete you. No one can make you happy, no one really wants to, and you are responsible for your own happiness. You may find somebody who connects with you, but the friendship takes hard work and effort from both of you. So rather look for a committed, loyal person. It’s also less airy-fairy.
  • Friends for life!  Friends will come and go. Some will leave scars and a few will leave pleasant memories but they will leave.
  • Always be there for your friends. Depends on what they want you there for? Never lend money to a friend – ever. Unless you don’t want the friendship anymore. Never lend money to anyone with money problems – they’ve already proven they can’t work with or be around money so why give them more? It’s like giving an addict drugs. A lesson I have learnt over and over and over again.
  • Oh and I love this one as a close – people who like you won’t hurt you. Anyone you’ll ever love will one day make you cry (sad). Think about it!

I suppose the rules haven’t really ever changed. We were just told fairy tales. Fairy tales that would hopefully make us better people. But fairy tales are just make-believe and the day you realize this, is a tough day. But the day you understand the actual rules, is the day you are set free. Maybe we should teach our children better so they are better prepared. Maybe we should have nursery rhymes and fairy tales that are kind and gentle but teach about the real rules of life.

Have a great month!

Gavin Sharples

The Fairy Tale Slayer

STOP ITI don’t know about you but I’m really tired of receiving those cr4ppy emoti-quote-pics telling me to just be myself and not to care what people think.

“Be you, be true to who you are and walk your path and those who love you will understand and those who don’t are not for your path …
Give no mind to others and if they love you and if they really care they will love you exactly the way you are”…

Blah blah blah! Really!

Well, what if you are a B with an itch and you have no social graces? What if you are a negative know-it-all who doesn’t brush his teeth? What if you’re just plain lazy? (You never do your job or anything you say you’ll do and you always blame others) Or, what if you are lazy and stupid! You know the type; they always have an opinion about things but don’t have the slightest clue what they’re actually talking about. The type of person who gets elected to run a country or manage a service division of a multinational?

Maybe you’re the person who is a trifecta? Stupid, lazy and just plain mean. How the hell are people going to like you if you’re a trifecta? Maybe you should take a hard look at yourself and ask, “Why don’t people like me and what can I do to change their perceptions?”

News Flash! No person is an island and we all need each other unless you’re living on a deserted island. So it follows that people’s opinions matter. Get that? People are always saying don’t stress, don’t worry, so I say – worry and stress all the time, your business and relationships depend upon it. Your boss and your customers are watching and believe me their opinion matters.

Worry about your skills and efficiency because someone else wants your job. Worry about pricing, delivery and standards because your competition is eating your lunch and customers are promiscuous. Worry and stress about your appearance and your health because there are hundreds of viruses and bugs, germs and carcinogens that will make your heart stop and your life pretty uncomfortable unless you shape-up. Worry and stress about your marriage and relationships because love is an action. Love is an active awareness exercise that if worked on could stand the test of time.

You see if you stress and worry, if you work hard, play hard and give your all, if you’re a nice decent person who always tries his best then it is easy for people to like you.

Will they always like you? Hell no! Who likes a person who is always nice, does what she says she’ll do, keeps her word, works harder than everyone, exercises more, and looks better than most? People’s insecurities, issues and jealousy will make them hate you. So in a way you are damned if you do, and you are damned if you don’t. Or are you?

Wake up every day and just try to be a better version of you. Do your best, work hard, and give more so that you are proud of your efforts. Not because you want someone else to say so, or to be proud of you, do it because you’re competing with yourself. Trying to be a better you. When you like and respect yourself it is easier for others to like and respect you. There is no guarantee that they will but its better, I suppose, to earn the sometimes respect of others who appreciate class, than to have the scorn of people for your dysfunction.

In short, people have issues and so do you. People will always projected their cr4p on to you. But in many cases people are a reflection for you to improve yourself. They are a 4D full colour feedback system. The secret I suppose is being able to identify the difference between someone who is projecting their limitations and jealousy and someone who is genuinely showing you that your conduct needs altering. Either way start with you, work on you, and in the end you may get to a point where what they think of you really doesn’t matter because you know who you have become. Who you are. It really won’t matter because you know that you’ve worked on yourself enough to know your intention and conduct came from love and compassion.

Make 2015 yet another step in learning to like, love and respect yourself.

The oxymoron life law – to worry what other people think and yet not to stress! To stress about your results and performance but to remain calm in knowing that no matter what you do, someone will find fault. To improve you so others will notice and respond yet not to be caught up in the opinions of others. To play the game of image, brand and hype knowing it is merely a game you are playing. To play the game but to know it is not real and you are not the game.

After all of that – my head hurts! Have a fantastic self-improving year.


LAZINESSA few months ago, I penned a newsletter with a similar title and got an overwhelming response. Dozens of business managers contacted me wanting to know if I had a keynote presentation on the concept of being lazy. I did not back then, but I do now. I began to apply my mind around the concept of laziness or Lazy-ology.

Yes, the study of laziness, its causes, and effects on business, relationships, and personal lives.

Here’s the thing! You can trace back almost every major problem to someone, somewhere, somehow being lazy. Now before the lazy readers, who are too lazy to give this concept proper thought start arguing about a sudden death in someone’s life – let me explain! If you have a look at almost all business problems, you will find that someone somewhere was too lazy to do their job. On the other hand, look at divorce and relationships, someone, or perhaps both parties were too lazy to do the dos and work at the relationship. If something is not working in your life right now, there is a 99% probability that it is because you are too lazy to get off your … buttisimo … and do something about it.

In the movie The Departed, Matt Damon’s character asks Mark Wahlberg’s character who he thinks he is, to which Wahlberg replies,
“I’m the guy who does his job, you … you must be the other guy!”

What an absolute amazing one-liner. If I may, for the purposes of this rant, take the liberty to alter it slightly:
“I’m the guy who does his job you … you must be the lazy guy!”

Yes but what about:

  • Poor customer service? Lazy
  • No after sales service? Lazy
  • Lost customers? Lazy
  • Lost market share? Lazy
  • Undisciplined staff? Lazy manager
  • People who are late? Plain lazy
  • Calls not answered? Lazy
  • Late deliveries? Lazy packers, stackers, dispatchers and drivers
  • Bad attitude? Lazy attitude
  • Poor results? Lazy work ethiclazy
  • Fat? Lazy a$$
  • Physically unfit? Flippin layyyyyaaazzzzy
  • Out of shape? Lazi
  • Most modern day diseases? L.A.Y.Z.E.E
  • Unhappy? Lazy
  • Dysfunctional children? Lazy parents
  • Unwanted pregnancy? Lazy lust
  • Divorce? Too lazy to have sex or too lazy to make an effort
  • Lonely? Lazy
  • No friends? Lazy
  • Crime in an area? Lazy police and community
  • Bad government? Lazy electorate
  • Poor unfed kids? Lazy absent fathers
  • Child headed households? Lazy communities and government
  • Female-headed households? Lazy men
  • Not studying? Lazy
  • Not learning? Lazy
  • Not improving skills? Lazy
  • Don’t read? Lazy

Bring on the problem and I promise you lazy is to blame!

In business as in life, we tend to make excuses for non-performance. We always seem to find justifiable reasons for below par standards and results. Most people do this to justify their laziness or the laziness of their team, which they were too lazy to oversee, train, and correct. Bleeding heart liberals will always try and justify poor performance by blaming the past, current conditions, situations, training, education, opportunities and anything else that they can justify, to excuse terrible results. However, when it comes down to it and after full investigation, you will probably find that laziness was the main cause.

I guarantee you that in each case I will show you people in worse situations, conditions, with less education and training, and very few opportunities that have succeeded, just by getting off their back-sides and making it happen. The poor rural area schools with no sanitation, hardly any books, a lack of classrooms, or desks but who deliver a 100% matric pass rate springs to mind. Just an example of the dozens that you could attest to I’m sure!

Everything from rampant crime, corruption, fraud, theft, assault, murder, divorce, insolvencies, judgments, written warnings, dismissals, lost orders, lost sales, no sales, returned goods, unsolved problems, backlogs, the list goes on and on – can all be laid at the feet of pure, simple laziness.

  • Why should I work for it and pay for it when I can just steal it?
  • Why should I earn it, when I can just forge it and pay someone off to get the tender for the contract?
  • Why should I study and learn for the degree or the doctorate when I could just say I have one? (Too soon Paolo? Too soon?)
  • Why should I work when it is easier to rampage through the streets burning, breaking, and destroying?
  • Why should I sacrifice, hold down two part-time jobs, and pay for my studies when I can just destroy a university campus and demand that my tuition is free?
  • Why should I work longer, harder and smarter when I could just stay away, go on strike, and demand more?
  • Why should I bother to sort the problem out by talking, finding common ground and seeking a mutually beneficial solution, when I can just assault him, kill her or falsify documents?
  • Why should I work on my relationship? At the first hurdle, I can just get a divorce.
  • If I do not do my job what is the worst that can happen? I may get a written warning or 2 and then put a little effort in until the warnings fall away and then just be lazy again.
  • Why should I make the extra sales call or indeed why should I make them at all?
  • Why should I care and fix the problem immediately the first time? They will bring it back and someone else will do it.

Laziness in my opinion is a pandemic that is destroying schools (and our children’s future), hospitals, municipalities, businesses, and organizations and in many, many cases is literally responsible for the deaths of tens of thousands of people around the world every day.

A guesthouse belonging to a church collapses in Nigeria killing over 100 people. Someone was too lazy to build it properly, to submit plans, to pay for professional builders and engineers. Death is the result.

Recently parts of Gauteng did not have water for days. The cause; someone was too lazy to maintain the system and set up a backup plan.lazy2

Useless incompetent governments are put in place by people either too lazy to vote for a competent one, or who don’t bother to vote at all.

Most of our personal problems from being overweight, being unhealthy, being short of money, having no friends, and having few customers all stem, if you really look at it, from being lazy. Plain and simple!

Instead of working and living within our means it is easier to buy it on credit. It easier to tell someone to go to hell, than to sort the problem out. People are too lazy to cook, to clean, to build, to walk (so they park as close to the shopping mall door as they can), to try, to talk, to smile, to give, to connect. It is easier to order junk food from Mr. Delivery, to leave it for someone else to do, to not get involved, to frown, to blame and complain.

Here’s the action

Take a look, a hard look at any area of your life that is currently not working or up to the standards that you desire. Now, look at what you have not been doing and start doing it! The best and easiest way to fix anything that is not working is to get off your backside and do something about it.

Whenever people complain about things in their lives my first response is always, “so what are you doing about it?” My second question, “What did you not do that you were supposed to do that contributed to it being as it is?”

You see laziness has many friends:
There is Mr. Excuses; Mrs. Rationalize (rational lies); Miss Ignorance (I don’t know how); Miss Unaccountable (no one told me, it’s not my fault) and the manager Mr Scaredy Cat (no consequences, no conflict). Then there is also Mr. Entitlement and Mrs. Care-less (I don’t give a damn). However, one of laziness’ best friends is the concept “I don’t feel like it!” Really? Well what’s new and who does ever feel like getting up at 5 o’clock in the morning to exercise? Who really feels like making that extra sales call? Who feels like spending hours composing, writing, creating, building and doing the job right? Hardly anyone ever feels like paying the price and getting off their backsides, but the successful and happy people do. Are you that guy or the lazy guy?


It has been said as soon as an action needs to be taken you have approximately 5 to 7 seconds to start moving. The 5 to 7 seconds between the idea and the “I don’t feel like it” feeling that screams in your head, and you taking action. It is generally believed that if you don’t get your butt moving within those few seconds you probably won’t move.

  • Lazy people kill everything they touch!
  • Lazy managers and leaders frustrate and kill companies and countries.
  • Lazy staff members kill businesses, concepts and ideas and they lose customers.
  • Lazy spouses destroy families, hearts and marriages.

The antidote to laziness is always positive action

It’s almost always never someone else’s fault. It’s always about you and what you could have, should have or can do.

I was going to end this piece of with a pithy quote but I just don’t feel like it!

Have a very active month



Unfortunately, the attitude of many managers, directors and the CEO’s leaves a lot to be desired.

So who do your call and who do you go to when the attitude of your staff, senior and junior management is broken?

If you want to have a boss with a great attitude, be an employee with a great attitude!

Imagine suspending all marketing, advertising, promotions, meetings, events, facility refurbishments, etc.  and investing the entire budget on your people, their attitudes and states of mind!


When looking at companies, analysts use the word sentiment to predict, analyse or review them.  The word sentiment means; “a thought, opinion or attitude.  A deeply felt emotion and mental attitude”.

Attitude is one of the concepts that are spoken about at nearly every meeting, conference or occasion. Because of this we know that people, for the most part, understand its relevance, but do they understand how important it really is?

Attitude has become one of those nice payoff lines people like to throw into conversations and presentations without fully understanding it or how to achieve and sustain it.

Attitude is almost more important than anything else and the benefits of an organisation or person with a fantastic attitude are unbelievable, almost magical.

If a machine breaks we call a technician, if the books don’t balance we call the accountant, if sales are down we contact the ad agency.  It seems that there is a go-to-guy for almost every eventuality in business.

So who do you call and who do you go to when the attitude of your staff, senior and junior management is broken?”

Rudyard Kipling said, I kept six honest hard-working men and they served me well.  Their names were “Who, What, Why, When, Where and How”!  Let’s see if we can explore attitude using the Kipling model. 


Attitude, said William Clement Stone, will determine your altitude.  Attitude he went on to say, is the difference in people.  The big difference is whether it is positive or negative.

Attitude begins with a person’s basic intention.  Intention is purpose and reason.  The why!  This is very important Nietzsche said, “If you know the why, you will endure any “how”!  (Or something like that).  Once we have a clear vision, purpose, a reason, we have a motive for action.

If you combine the words motive and action and drop the e and c you will have — motivation.  A motive or reason to take action.  A strong enough or clear enough motivation will automatically change and sustain attitude.  That’s the long technical explanation for the intellectuals.  For the rest of us…. Attitude is like fuel for your car or food for your body.  It nourishes and gives energy.  However this energy needs to be constantly refilled.  The yearly conference is just not enough.

  • Attitude is contagious
  • Customer service is attitude
  • Attitude comes from how we feel about ourselves
  • Attitude is about our personal character.


  • Attitude is the thing that persuades people.
  • Attitude changes the bottom line.  Profitability increases.
  • Attitude will and does determine the success or failure of a company.
  • Attitude makes people go the extra mile.
  • Attitude from the top filters down, from the bottom it rises up and from the middle it spreads up, down and around.
  • Attitude creates staff retention and reduces absenteeism.
  • Attitude equals more sales.
  • Attitude is a turn on.  The biggest sex organ is the brain with attitude.
  • Attitude is attractive and makes things look attractive.  It’s a marketing tool.  People are attracted to attitude.  Customers will come in and come back.  Attitude wants to serve the customer and guarantees the customer will come back.
  • Teamwork is an attitude.
  • By changing your attitude to the world, the world’s attitude changes.
  • Attitude makes the work experience pleasurable, desirable and bearable.
  • Caring is an attitude.
  • Attitude wants to succeed.
  • Attitude wants to learn, be trained and develop new skills.
  • Attitude wants to do and achieve more.

We are constantly looking for something different, the X factor, for that one thing that cannot be replicated.  In a world where only outstanding will do and brand experience is what creates word of mouth advertising and clients for life  attitude is the answer, the mechanism, the silver bullet, the secret.

If Attitude has no many benefits how come is it then that so little done within organisations to work on, change, and nurture attitude?


Attitude is the responsibility of absolutely everyone in the organisation or family.  It starts  at the top and percolates down.  Unfortunately, the attitude of many managers, directors and the CEO’s leaves a lot to be desired.  It’s probably the reason why many companies – “leaders”, don’t like to have positive people or attitude adjusters around.

It’s probably the reason why an attitude audit is the scariest audit a manager can have and the reason why they are never done.  It’s a hard fact.  The poor attitude of people in business today is generally set, accepted and imitated from management.  This is one of those wonderful things that can and does infect upwards, sideways and basically all it touches.


  • Employ the attitude and train the skill.
  • Attitude needs an action plan to sustain it.
  • Attitude needs a canvas and openness to be expressed.
  • Attitude needs an environment that for the most part is set by the leader.  Are you that leader?
  • Attitude is contagious and all it takes is one voice that never gives up.  Be the voice.
  • Attitude is the candle in the darkness that brings light to many.  Be the candle.
  • Attitude is an all-the-time thing, not a sometimes thing.  It is not on and off.  It is always on!
  • If you want to have a boss with a great attitude, be an employee with a great attitude!
  • If you want to have an employee with a great attitude, be a boss with a great attitude!
  • Attitude should be at every touch point (interactions) with clients, with staff, with colleagues, with superiors.


  • Companies should focus on attitude as the number one priority, key objective and focus area.
  • Immediately contract in an attitude adjuster.  A professional whose key focus area is attitude and how to alter, maintain and improve the attitude of your team.
  • Set up without fail, once a month, attitude adjusting sessions for groups or individuals.
  • Set up an office or area in your organisation for your attitude adjusting sessions.
  • Have an attitude adjuster on call 24 hours a day, seven days a week.
  • Set up measurement tools to measure the improved performance and results achieved after every quarter of attitude adjusting.
  • Set yourself a goal to be the most positive person in the company or your family within 30 days.  Notice how your world, your results and people around you magnificently change for the better.
  • Google has designed an entire office park with attitude in mind.  Make small changes in your environment to improve the attitude of people and witness for yourself the improved performance and results.
  • With immediate effect have a check-up from the neck up.  If your attitude is not correct, in line with your brand values and positive, you are part of the problem.
  • Call today for an attitude audit, to identify the problem people and areas.
  • Imagine suspending all marketing, advertising, promotions, meetings, events, facility refurbishments etc. and investing the entire budget on your people, their attitudes and states of mind!

Attitude is mostly about rethinking your thinking.  Have a rethink and make attitude your focus for the next 30 days and be amazed by the results.

Gavin Sharples


teen tunnelThe Tunnel

If you have teenage children then you and they may be experiencing The Tunnel. If your kids are not yet in the tunnel they will go into it one day. Everyone needs to go into the tunnel. Did you go into the tunnel? What was it like and how long did you stay in there? Are you perhaps still in the tunnel?

I learnt about the tunnel from a wise old man in England. He explained to me that the tunnel was a place all people, normally teenagers, have to go to, in order to find themselves. It is a place of discovery of one’s own ideas and opinions. It’s a time for identifying their own likes and dislikes and it is definitely a time of rebellion. Rebellion against structure, order, society, institutions (school) and people (you the parent).

It can also be – in fact it absolutely bloody is – a time of great discomfort,  misunderstanding, arguments, slamming doors, grounding (locking them in their rooms with armed guards at the door) and what may seem like monumental stupidity.

So what is The Tunnel?watertunnel

Imagine if you will, a water tunnel approximately 2 m wide with water walls ½m thick, continuing into the distance for what will seem like forever. Your teenage kid is inside and you’re on the outside. You can vaguely see each other.

You know that they are there because of the mess they leave behind, the food which keeps disappearing from the fridge and strange noises emitting from their caves. You hear a door slamming and see a foot disappearing around a corner. You hear someone in the bathroom but when you look again you find nothing but a pile of dirty clothes and wet towels on the floor, an uncapped toothpaste tube and an unwashed basin with soap and toothpaste marks from a month ago. The tunnel people disappear into their caves and you’re required to iron their food and push it under the cave door.

In extreme cases the tunnellers start wearing black, sport jet-black hair and start body piercing – this nonsense needs to be nipped in the bud before it even starts! The average tunneller becomes moody, misunderstood and is always a victim. You never see their faces except when they look up from their twitter feed just long enough to grunt or moan.

When you try to speak to them in the tunnel all they hear is a drowned out “wowowowoooo!” When they speak to you, all you hear is a “wowowowoooo” that for some reason sounds illogical and irrational. How long they spend in the tunnel is up to them.

The wise old man told me of how his son, at the age of 47, sat him down and said “Dad I’m out of the tunnel!”

The journey into the tunnel should not last that long, a few months or years at most. So for those of you experiencing tunnel people, here are a few ideas on how to handle, live with, and survive the tunnellers.

Ideas to finding the light at the end of The Tunnel.

  1. Understand that the tunnel is normal. Tough for everyone associated with the tunneller and especially for the tunneller, but normal.
  2. When dropping them at an orphanage seems a good idea – don’t; just be grateful that they are tunnelling with and around you – someone who loves and cares for them.
  3. The earlier they do it the better. There is nothing worse than seeing a 30 or 40 year old in the tunnel on his Harley, or her wearing an Ed Hardy t-shirt and ripped jeans to parents evening.
  4. Don’t stop loving them. In fact, love them more.
  5. Give them just enough space, but do not abandon them or ignore them. They need your love, care, concern and more stealth checking than ever.
  6. Firm up on the rules and give loads of tough love if necessary. And believe it or not they thrive on structure and consistent rules.
  7. Crack the whip when needed. Not literally but sometimes you will feel you want to use it to strangle someone. Fair, firm, discipline from a place of love is required.
  8. Stay involved and monitor. Pick your fights and let the little things slide.
  9. Don’t be afraid of the words “I hate you!” If you never get those words from your kids then you are not a good parent.
  10. They need to know their worth, so love them and stand by them for as long as it takes. Kids need to know that you will be there and that you will fight for them.

As the 47-year-old said to the wise old man, “what helped me through was that the whole time I knew you were always on the outside with every step I took. I knew at any time I could step out and you were there. If I stumbled I knew that no matter what you would step in and be there for me.”

Have a happy Mother’s day

Gav Sharples